Services

Gemini Diversified Services is a nationwide, NCQA fully-certified CVO that was established October, 2006. Click on a service below to take a deeper dive.

Cutting-Edge
Tech

Gemini's proprietary software and systems bring efficiencies and quality assurance to the entire credentialing process.

Customer
Service

We believe that we have an obligation to not just be another vendor, but a proud extension of our clients, adding to their success and growth.

Real-Time
Web Portal

Access customisable reports, upload / download documents, view Provider verification / application status and much more.

Data
Security

Our systems and data security / disaster recovery practices are at the height of industry best practice standards.

About

Gemini is well versed and experienced with a variety of credentialing standards - including NCQA, URAC, CMS, The Joint Commission, DNV, AAHC, etc. We also work with clients who may have custom processes and internal criteria.

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The Difference

Our philosophy is to always balance technology with personal communication, therefore there will always be someone available by phone or email, as well as in every way involved in all processes and finished product.

Live Outreach

Gemini incorporates into all its automated processes, live phone calls, along with documentation of the call in the pursuit of missing Provider information, credentialing applications, and verification sources. This not only improves turnaround times, but also reduces the number of incomplete files pushed back to you by the CVO when automation can’t get the job done.

Quality with Quantity

Gemini’s robust Quality program consists of regular internal audits, on-going employee training programs, and an innovative process-based auditing system that allows for files to be audited every step of the way before it leaves our doors.

Trusting Standards

In our extensive experience, we have worked with every healthcare organization type and credentialing standard. Employing CPCS / CPMSM certified staff, Gemini has become a trusted industry resource.

Rigorous Control

Ingrained in Gemini’s verification and document/information retrieval processes are the very crucial step of verifying accurate contact information before the request is sent and continuing to verify this information on a regular basis.

Our Standard

We pride ourselves on an average turnaround time and file completeness percentage that far exceeds the industry standard and we stand behind the quality of our work with Service Level Agreements and full transparency.